Reinventing Financial Services Digital Forum
IBM is committed to tackle financial services’ biggest challenges. RFS equips industry leaders with the tools they need to thrive in this dynamic environment.
Reinventing Financial Services Digital Forum
IBM is committed to tackling financial services’ biggest challenges. RFS equips industry leaders with the tools they need to thrive in this dynamic environment.
Live on September 9
Reinventing Financial Services: Securing the Enterprise
The programming today will focus on how to go on the offense when it comes to cyber security. We’ll look at strategies and tactics for embedding security at every level of your business without detracting from excellent customer and employee experience as well as how to prepare and recover from cyber attacks given the extremely high threat levels today.
11:00
Welcome & Opening Remarks
Host
- Dino Trevisani, General Manager, US Financial Services Market, IBM
Moderator
- Alarice Lonergan, Partner, Growth Platform Leader, ES&iX, FSS Global Business Services, IBM
11:10
OPENING KEYNOTE
Embedding Security in Digital Transformation
Regions Bank has been on a digital transformation journey that is changing the game in digital customer experience. Recognized by Forbes as one of North America’s top tech leaders and by the American Banker as one of the most powerful women in Banking, Amala Duggirala takes us through her vision of digital transformation and how it’s been a tool for building and extending trust among Regions’ customers and employees
Speaker
- Amala Duggirala, Senior Executive Vice President and Chief Operations & Technology Officer, Regions Bank
11:30
PANEL
Let’s talk about enterprise security: The risks, regulation, and immediate steps to take
No CEO wants to be sitting in front of a Senate hearing explaining a Ransomware attack, but it seems to be happening with greater frequency. Banks and Insurers are prime targets with the wealth of data and the hard-fought trust they’ve earned with their customers. With ransomware attacks predicted to cost the world $10.5 trillion annually by 2025*, regulators are taking an active role in how trying to curb the onslaught. This session tackles that strategies and tactics all FSIs must have in place now.
Moderator
- Judith Pinto, Managing Director and Distinguished Industry Leader, Promontory, an IBM Company
Speakers
- Norman Hunt, CISO, Geico
- Ann Barron-DiCamillo, Managing Director, Global Head of Cyber Operations, Citibank
11:55
Fireside
The Role of FSIs in the battle against Cyber threats
It’s the hottest topic in the industry, touching on data protection, recovery, managing the threat landscape – from someone who has managed systemic risk to national critical functions. With a big target on their backs, Financial Services Institutions are finding themselves playing a critical role in defining the best practice in cyber defence. In this session, we’ll explore the roles FSIs play in securing supply chains, protecting critical data and the technologies used to lessen the burden.
Speakers
- Chris McCurdy, Worldwide Security General Manager and Vice President, IBM
- Chris Krebs, Founding Partner, Krebs Stamos Group, LLC and former Director of the Department of Homeland Security’s Cyber Security and Infrastructure Security Agency
12:15
Closing keynote
Securing Society by Hacking Society
Computers are now almost everywhere—bringing more of life online. Our data is now our livelihood and identity. But as we become evermore interconnected, how do we manage the vulnerabilities that come with it? How do we assess our own risk tolerance against the need to invest in necessary cyber defence?
Speaker
- Bruce Schneier, Fellow and Lecturer, Harvard's Kennedy School; board member of EFF, Chief of Security Architecture, Inrupt, Inc
PODCASTS
Listen to these insightful podcasts featuring financial industry experts discussing key issues impacting banks and insurance companies today. Learn how the experts are tackling digital transformation and other issues impacting financial services today.
Part 11
University Credit Union goes for advanced degree in AI
The Birmingham, Alabama, bank has developed artificial intelligence-based systems that can flag suspicious activity and guide customer service representatives. Amala Duggirala, the bank’s chief operations and technology officer, describes the AI work she and her team have been doing.
Previous Podcasts
What will bank jobs look like in the future? OceanFirst has an idea
Chris Maher, CEO of OceanFirst Financial, shares how employees’ roles have already changed and his bank’s efforts to help them navigate AI and other emerging technologies.
What embracing agile methods has done for U.S. Bank
Werner Loots, the bank’s first head of transformation, is helping the bank redesign how work is done, then streamlining and digitizing as much as possible.
How does a challenger bank earn customers’ trust? Digit CEO explains
"To wake up one day and assume everyone in America is going to be above average at math and above average rational is crazy," says Ethan Bloch, whose app is designed to help people achieve financial health.
Building trust through the customer experience
Customer journeys, particularly on digital platforms and channels, must be designed to nurture and reinforce the trust relationship at all times. Trust is a critical component of all customer relationships but building a relationship of trust goes beyond creating a secure environment. Listen to Dustin Cohn, Head of Brand and Marketing for Consumer and Investment at Goldman Sachs, explore this topic.
How much is too much? AI in Financial Services
CIn this session, former Comptroller of the Currency and current CEO of Promontory Financial Group Gene Ludwig will share his thoughts on where financial services firms should forge ahead with their use of artificial intelligence and where they should be extremely cautious. Specific areas of focus will include the use of AI in lending decisions, the proper role for AI in compliance, and how well regulators are doing at understanding and using advanced technology.
How this bank's digital-first subsidiary is succeeding where others have failed
Others, like JPMorgan Chase, have shut down their mobile-only brands. But Rising Bank, Midwest BankCentre's three-year-old neobank, is meeting its deposit goals, adding new products and avoiding cannibalization, says Dale Oberkfell, the bank's president.
Bankers can ease transition to cashless society
Cold, hard cash is inevitably going away. Banks have a responsibility to help consumers who don’t have smartphones or even email addresses be prepared, says Shawn Rose, chief digital officer of Scotiabank.
How Citizens Bank is keeping pace with fintechs, Big Tech
The Providence, R.I., bank partners with tech companies like Apple and Microsoft, it has 25 fintech partnerships and it rewards employees for new ideas, says CEO Bruce Van Saun.
How the pandemic has changed tech rollouts at TD Bank
Like many banks, TD had to move swiftly to spin up new self-service tools tied to chat channels, e-signatures and PPP lending. Innovation chief Michael Rhodes will continue the faster financial approval and development cycles that COVID necessitated.
Regions gives its service reps and fraud fighters AI tools
The Birmingham, Alabama, bank has developed artificial intelligence-based systems that can flag suspicious activity and guide customer service representatives. Amala Duggirala, the bank’s chief operations and technology officer, describes the AI work she and her team have been doing.
WEB SEMINARS
Listen to these insightful Web Seminars featuring financial industry experts discussing key issues impacting banks and insurance companies today. Learn how the experts are tackling digital transformation and other issues impacting financial services today.
Executive perspective: How financial services will emerge stronger, post-pandemic
As the urgency mounts for financial services to accelerate their transformation during a time of uncertainty, leaders are still tasked to stay competitive. The pressure is heavy to provide a personalized experience to clients while working with razor thin margins, uncertain economic factors, a stressed workforce, heavy regulation and data privacy guidelines. In this session, you’ll learn directly from transformative leaders about the business models that help create world-class companies mobilize for bold transformation in order to emerge stronger, smarter, and more agile post-pandemic.
Speakers
- Robert Reiss, CEO, The CEO Forum Group
- Mary McDuffie, CEO, Navy Federal Credit Union
- Trish Mosconi, EVP, Chief Strategy Officer and Corporate Development, Synchrony Bank
- Dino Trevisani, General Manager, US Financial Services Market, IBM
- Chetan Kandhari, SVP, Chief Innovation and Digital Officer, Nationwide Mutual Insurance Company
Previous Web Seminars
Building trust through the customer experience
This Webinar explores each moment in the Customer Journey— Prospecting, Acquisition, Onboarding, Customer Service/ Relationship Deepening, Retention/Separation— and explore the following opportunities within those moments:
- The tech opportunity - Analytics, AI, automation
- The customer opportunity - use cases in those technologies for delivering new value to customers
- The trust opportunity - what’s the governance and compliance models around PII and AI around it to ensure trust
Speakers
- Mike Soistman, Senior Vice President, Head of Enterprise Data Analytics & Reporting, Wells Fargo
- Ritesh Saraf, Vice President, Product, Technology & Customer Experience, State Farm
- Alarice Lonergan, Partner, DS&iX, Global Business Services, IBM
- Moderator: Penny Crosman, Executive Editor, Technology, American Banker
What do banks and insurers have in common?
Both know a superior customer experience is business critical, and a key competitive advantage. View the Webinar on demand and learn first-hand from executives about their leading customer services strategies.
Speakers
- Steven Callahan, Director of Customer Experience, Norcal Group
- Rahim Rajpar, Principal, Hawthorne
- Pat Speer, Contributing Editor, Arizent
- Yoann Michaux, Partner, Digital Strategy & iX Insurance Lead for North America, Digital Strategy & iX, FSS, IBM Services
RFS ON DEMAND
Watch sessions from the Reinventing Financial Services Event. These conversations equip business and IT leaders of top banks and financial markets to meet current challenges head-on and equip their teams to thrive in this dynamic environment.
Closing Keynote
Leading at the frontier: How and why State Street is becoming the leader in digital assets
For many, cryptocurrency investing seems like murky waters, but for State Street, the world's largest custodial bank, the vision for digital assets is very clear. In this session, we'll break down the underlying trends in demand and what the industry needs to do to prepare.
Speakers
- Nadine Chakhar, Executive Vice President, Head of Global Markets, State Street
More RFS On-Demand Sessions
How BNP Paribas is Turbo-charging innovation with a Cloud for Financial Services
In this session we will explore how BNP Paribas’ cloud infrastructure impacts the business's ability to modernize at scale with guardrails that keep applications safe and compliant without slowing innovation down.
Moderator
- Gopal Sharma, Executive Partner, FSS, Global Business Services, IBM
Speaker
- Regis Martin, Chief Technology Officer Americas, BNP Paribas
Solutions and Setbacks: How to Navigate the Realities of Modernization
Flipping the typical RFS panel format, we've asked a CTO of a major financial services institution to put the hard questions to IBM execs about managing the realities of moving mission-critical workloads to the cloud.
Moderator
- Chris Gates, Group Chief Information Officer and Senior Vice President, Compute Hosting Services, Allstate
Speaker
- Hillery Hunter, VP CTO IBM Cloud, IBM Fellow, IBM
- Aparna Sharma, Senior Partner, Global Vice President, Hybrid Cloud Transformation, IBM
Accelerating innovation: Removing the barriers with Fintechs/Insurtechs
More critical than ever to success are partnerships with innovative software providers in financial services. In this conversation, we look at how ISVs are helping incumbents accelerate innovation, how banks can de-risk 3rd & 4th party partnerships, and what it will take to keep pace with customer demands.
Moderator
- Joel Spieth, GM IBM Cloud for Financial Services, IBM
Speaker
- Venkataraman Balasubramanian (Bala), Executive Vice President & Chief Technology Officer, Zafin
Technology transformation enabling the next generation of customer experiences
The need to transform core banking systems is not new, but the pressure from customers, fintechs, and regulators has grown exponentially. With the threat of disintermediation by fintechs and challenger banks and little hope for bigger budgets for IT leaders at incumbent FSIs—the 10-year transformation plan must now accelerate. In this session, we'll look at the risks and benefits to core transformation strategies and the required changes for banks to claim a competitive advantage.
Speaker
- Charaka Kithulegoda, EVP and CIO for Retail Banking, PNC
Differentiating through Digital Disruption
As payments get closer and closer to real time, the window that fraud mitigation processes have to identify bad transactions is closing fast. It's critical to payments businesses and their customers they serve to have the ability to rapidly identify new threats and adapt fraud prevention tactics quickly and seamlessly.
Speakers
- Byron C. Vielehr, Chief Digital and Data Officer, Fiserv, Inc.
- Brigid McDermott, Vice President, Digital Transformation, Financial Services, IBM
The immediate future of B2B payments
Payments is at a critical precipice. With huge proportions of bank revenue coming from payments, there's a real threat to the business if banks and payment processors aren't prepared. From ISO 20022 to real-time B2B payments to increasing cyber threat, these major changes are no longer on the horizon— they're already here. From platforms to home grown solutions, this panel debates the strategies to payments modernization.
Moderator
- Mike Cook, Senior Partner - Innovation Unit Leader, Core Banking, Americas, IBM
Speakers
- Jacques Leblanc, Chief Executive Officer, Expertus Technologies
- Tom Durkin, Managing Director, Global Head of Digital Channels, Bank of America
- Michelle Ziolkowski, Senior Vice President, Head of Global Payables, Treasury Management, Well Fargo
Leadership in a time of change
This session looks at how to lead and reinvent yourself through times of great change and uncertainty. Our speaker will offer insight, experience, and inspiration for leaders in Financial Services who are taking on the daunting challenge of digital transformation.
Speaker
- Ranjana Clark, Global & Americas Head of Transaction Banking and Bay Area President, MUFG
Diversity, inclusion, and innovation: How to lead through change
What’s next? As leaders in financial services, from across functions and business lines, it’s clearer than ever that transformation requires agile, multi-disciplinary leadership. There is a mindset that the next several years require — one that is resilient, innovative, and open — in order to claim bold competitive advantage.
Speaker
- Carla Harris, Vice Chairman & Managing Director, Morgan Stanley
The Future With Fintech: Building Enduring Competitive Advantage Together
This conversation with these prominent fintech/insurtech venture capital investors, will explore the embedded models bringing incumbents and fintechs/insurtechs together around critical datasets to deliver new value to customers and open the door for a new era of financial services platforms in a moment in digital-first models are critical to success.
Speakers
- Hans Morris, Managing Partner, Nyca
- Matt Harris, Partner, Bain Capital Ventures
Leading the future-ready enterprise starts with hybrid cloud
It’s increasingly evident that the only way to deliver a better experience for your customers and employees in a highly regulated industry is with a hybrid cloud infrastructure. This session looks at how IBM Cloud for Financial Services will help institutions increase developer productivity, drive faster times-to-market for better customer experience and protect data and privacy.
Speakers
- Howard Boville, Senior Vice President, Hybrid Cloud, IBM
- Brigid McDermott, Vice President, Digital Transformation, Financial Services, IBM
Delivering customer experience for the now normal
In these challenging times, trust is a critical component of all customer relationships. But building a relationship of trust goes beyond creating a secure environment. It’s now about being everywhere for your clients, when they need you.
Moderator
- Alarice Lonergan, Partner, Growth Platform Leader, ES&iX, FSS Global Business Services, IBM
Panelists
- Guru Bhat, Vice President, Omni-Channel and Customer Success Platform, PayPal
- Dave Castellani, Senior Vice President and Business Information Officer, New York Life
- Jude Schramm, Executive Vice President, Chief Information Officer, Fifth Third Bank
Leading ordinary people to extraordinary success
In challenging situations, or a fresh start-up, urgency is expected —but how do corporate leaders in companies large and small drive massive improvements in performance on a routine basis? How does a leader kick start a fresh wave of energy and performance in a mature company?
Speaker
- Kevin Gaskell, Former Group Chief Executive Officer, BMW GB, Porsche GB, and Lamborghini GB
Security everywhere: Taking on the new cyber risk landscape
It is indisputable that 2020 has tested vulnerabilities in security. More remote work means more unsecured network access points and cybercriminals are taking advantage of it. What can be done immediately to enhance protection? Leading security experts will share their insights on how to stay ahead of an evolving cyber risk landscape.
Speakers
- Mary O’Brien, General Manager, IBM Security
- Adam Evans, CISO and Vice President, Cyber Operations, Royal Bank of Canada
Enhancing compliance and security to drive innovation
To the frustration of many innovative leaders — whether in IT or in the business — regulatory compliance, third- or fourth-party risk, and security requirements often stop transformation projects from scaling. This session tackles the challenge of meeting the regulators’ requirements while modernizing and innovating at speed.
Speakers
- Judith Pinto, Managing Director and Distinguished Industry Leader, Promontory, an IBM Company
- Jerry Denman, Senior Vice President, Enterprise Platform Engineering & Operations, Truist Financial Corporation
Resiliency through digital innovation
This sessions will discuss how the COVID-19 pandemic has underscored the relevance of the bank's new 5-year strategic plan, how it was prepared for the pandemic's disruption due to it's advanced digital capabilities, and how continuing to deepen and amplify the bank's digital transformation is more vital than ever.
Speakers
- Dino Trevisani, General Manager, US Financial Services Market, IBM
- Javier Rodríguez Soler, President and Chief Executive Officer, BBVA USA
The future workplace: what returning to work will look like
Traditional models of working are being challenged. This session will explore everything from training and attracting new talent in the time of remote working to ensuring safe work environments for those employees who must be present.
Speakers
- Amy Wright, Managing Partner, Innovation Unit Leader, Global Business Solutions, IBM
- Michelle Deitchman, Lead HR Business Partner and Head of Workforce Data and Analytics, The Hartford
The C-suite imperative: How strategy is changing pre- and post-pandemic
This panel of c-level tech executives will discuss how their technology strategies and priorities have evolved over the past nine months. They will offer insight in how they are working hand in glove with their line-of-business peers to be a critical partner in driving competitive advantage in financial services through and post pandemic.
Moderator
- Emi Olsson, IBM Fellow and CTO, Financial Services, IBM
Panelists
- Sean Terretta, Chief Technology Officer, MUFG Americas
- Francisco Maldonado, Senior Vice President Operations, Banco Popular
- Kevin McMahon, Chief Information Officer, BBVA
- Chris Gates, Group Chief Information Officer and Senior Vice President, Compute Hosting Services, Allstate
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